All tickets are sold through Ticketmaster and carry a transaction fee. However, if you purchase tickets with cash at our Box Office, Suite 100, or the Halo Bar, tickets are discounted to face value – avoiding transaction fees. Everyone must have a valid ticket to enter The Pageant & Delmar Hall regardless of age, including young children and babies.
Please note: when purchasing your tickets with cash, your tickets are your receipt.
Our box office is operating under limited hours to process refunds due to COVID-19. For details, click here.
The Pageant & Delmar Hall Box Offices
The individual venue Box Offices are only open on show nights beginning two hours prior to the scheduled door time. Suite 100 serves as the Box Office during all other times. Additionally, The Pageant Box Office or Suite 100 is open when tickets initially go on sale. Please note that phone sales are not available.
Suite 100 @ The Pageant Hours
Monday through Saturday : 10am to 6pm
Most The Pageant Show Sundays : 12noon to 6pm
*If open, Suite 100 will sell tickets until 11pm on The Pageant show nights.
The Halo Bar Hours
Most The Pageant Show Nights: 5pm to close
*If open, the Halo Bar will sell tickets until 11pm on The Pageant show nights.
If you would like assistance in purchasing tickets online, please contact Ticketmaster Customer Service at 1.800.653.8000.
WILL CALL TICKETS
For those who purchase tickets in advance and choose will call delivery, tickets can be picked up on the day of the show at the Box Office starting two hours prior to the scheduled door time. You must present a valid photo ID and the credit card used to purchase your tickets in order to pick them up.
Will call tickets must be picked up by the person who purchased the tickets. The Pageant and Delmar Hall cannot give tickets to third parties, no exceptions. If you would like to change the name of your will call order, please call Ticketmaster at 1.800.653.8000 and request a will call name change or log-in to your Ticketmaster account and click “transfer tickets”. Any name changes done via the phone system must be done 24 hours prior to the show.
LOST & DAMAGED TICKETS
We recommend that you keep your tickets in a safe place. If you’ve lost or damaged your tickets, please call Ticketmaster at 1.800.653.8000 and claim a lost or damaged ticket.
REFUNDS & EXCHANGES
Refunds are only provided if the headlining act cancels the show or if the show is postponed. Ticket exchanges are prohibited, no exceptions. If you are unable to attend the show and would like to resell your ticket(s), please consider Ticketmaster’s TM+ Program when available. Visit Ticketmaster’s website for more details.
When a show has been cancelled, refunds (including fees) are processed automatically if you purchased online through Ticketmaster. If you purchased in person at our Box Office or in Suite 100, please bring your ticket(s), along with your valid photo ID and credit/debit card used for purchase, back to us in order to request your refund. All refunds are given in the same manner as the tickets were originally purchased.
When a show has been postponed, all tickets for the original date are honored. If you are able to attend the rescheduled date, there is nothing for you to do. Simply attend the new date with your original ticket(s) and have a good time!
When a show is postponed and a new date has been announced, if you are unable to attend the rescheduled date, you have 30 days to request a refund through your original point of purchase. If you purchased online through Ticketmaster, the refund option is available when you access your tickets through your Ticketmaster account. If you purchased in person at our Box Office or in Suite 100, please bring your tickets, along with your valid photo ID and credit/debit card used for purchase, back to us in order to request your refund. All refunds are given in the same manner as the tickets were originally purchased.
When a show is postponed and a new date has not been announced, there is a 60 day waiting period before refunds are available. Once the 60 day waiting period expires, refunds are available upon request for the next 30 days. Please note: If a rescheduled date is announced within the 60 day waiting period, you will then have 30 days from the new date announcement to request a refund. If you purchased online through Ticketmaster, the refund option is available when you access your tickets through your Ticketmaster account. If you purchased in person at our Box Office or in Suite 100, please bring your tickets, along with your valid photo ID and credit/debit card used for purchase, back to us in order to request your refund. All refunds are given in the same manner as the tickets were originally purchased.
GUEST LIST & PHOTO PASSES
Guest list tickets and photo passes are available at the Box Office on the day of the show approximately one hour prior to the scheduled door time. Names for the guest list and photo pass list are not confirmed until this time. If you would like to confirm your status on the list prior to this, please inquire with your point of contact directly.
The Pageant & Delmar Hall strongly encourage you to ONLY purchase tickets from Ticketmaster (our exclusive ticketing partner) or the artist’s official website. Ticket purchases from any other third party are not guaranteed to be authentic and subsequently do not guarantee entry. When purchasing outside Ticketmaster, you risk receiving counterfeit/duplicate tickets. The Pageant & Delmar Hall do not have relationships with any other ticket vendor so if problems arise, we will not be able to assist or verify your account information. This means you may forfeit money spent and still not gain entry to the event. Please consult our calendars for ticket purchases to our shows or visit our Box Office to purchase directly from us. If you use cash at our location, you will not pay transaction fees. If you have questions/concerns please contact us for guidance – we are happy to help!